RETURNS

Arrived damaged, defective, or not what you ordered? Email hello@glowmercantile.com within 7 days of delivery with a clear photo of the item and your order number. The photo is required; it is how the warehouse claim gets filed. With it, we replace or refund. Without it, or after 7 days, no claim can be processed.

Changed your mind? Email us within 14 days of delivery. Unused items in original packaging can come back; return shipping is paid by the buyer, and the item price is refunded once the return arrives. Instructions come by reply.

The short version: photo within 7 days for problems, buyer-paid return within 14 days for changed minds, used items stay sold.

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